Au Natural Organics is committed to delivering high-quality botanical and organic solutions efficiently and transparently. This policy outlines our logistical framework for domestic and international orders.
1.1Order processing & handling
- Processing timeAll standard orders are processed within 2 to 3 business days. Processing does not occur on weekends or recognized public holidays.
- Order cutoffOrders placed after 2:00 PM CST will begin processing the following business day.
- Order trackingUpon carrier handoff, an automated confirmation email containing real-time carrier tracking will be sent to you.
1.2Domestic shipping (United States)
We offer multiple domestic fulfillment tiers across the contiguous United States, Alaska, and Hawaii.
| Service tier | Carrier partners | Transit time | Rate |
|---|---|---|---|
| Standard Shipping | USPS / FedEx Ground | 3–7 business days | Flat $5.99 (free over $75) |
| Expedited Shipping | FedEx 2-Day | 2 business days | Flat $18.99 |
| Overnight Delivery | UPS Next Day Air | 1 business day | Flat $34.99 |
1.3International shipping
- Global coverageWe ship worldwide, with primary destinations including Canada, Europe, Australia, and the UK.
- Customs, duties & import feesAll international shipments are delivered Duty Unpaid (DDU). The recipient is the importer of record and is solely responsible for all local customs duties, import tariffs, VAT, or regional clearance levies.
- Regulatory complianceCustomers must verify that botanical extracts and natural oils comply with local import laws. Au Natural Organics is not liable for items impounded, destroyed, or delayed by foreign customs agencies.
Questions about this policy?
Our team is happy to help. Email us at info@aunaturalorganics.com.