To ensure consumer confidence, our return process sets out clear windows and strict standards for our natural products.
Returns & refunds
- Return windowCustomers may request a return or exchange within 30 calendar days from the verifiable delivery date.
- Product eligibilityDue to safety, hygiene, and batch integrity standards for organic products, returned items must be unopened, factory sealed, and in their original commercial packaging.
- ExclusionsCustom botanical formulations, bulk industrial orders, and clearance items are final sale and exempt from returns.
- Return shipping costsUnless a structural defect or fulfillment error occurs, the buyer covers all return shipping costs. We recommend using a traceable tracking service.
- Refund issuanceOnce your return is received and verified by our compliance warehouse, refunds are issued to the original method of payment within 5 to 7 business days.
Questions about this policy?
Our team is happy to help. Email us at info@aunaturalorganics.com.