# Policies

- Link: https://aunaturalorganics.com/policies/
- Published: 2015-02-20T12:48:44+00:00
- Author: Au Natural Organics Team

Find the information you need before placing an order. Use the policy links below
for current terms, eligibility and instructions.

## Shipping & delivery

Standard orders are processed within 2–3 business days, excluding weekends and public
holidays. Delivery transit time is additional. Tracking is emailed after carrier
handoff.

[Read the full Shipping Policy](https://aunaturalorganics.com/shipping/) for rates,
delivery estimates and international customs information.

## Returns & refunds

Request a return or exchange within 30 calendar days of delivery. Eligible products
must be unopened, factory sealed and in their original packaging. Custom formulations,
bulk industrial orders and clearance items are excluded.

[Read the full Return Policy](https://aunaturalorganics.com/return-policy/) for 
eligibility, return shipping costs and refund timing. Contact us before sending 
a return to receive instructions and the correct return address.

## Payments

[Read the Payment Policy](https://aunaturalorganics.com/payment-policy/) for accepted
payment methods and payment questions.

## Privacy & terms

 * [Privacy Policy](https://aunaturalorganics.com/privacy-policy/)
 * [Terms and Conditions](https://aunaturalorganics.com/terms-and-conditions/)

## Product safety

Read product directions and perform a patch test before first topical use. Some 
oils are nut-derived or may irritate sensitive skin. Keep oils away from children
and pets. Seek qualified professional advice about use during pregnancy, nursing
or internal use.

[Read the FDA Disclaimer & Safety Information](https://aunaturalorganics.com/fda-disclaimer/).

## Need help?

For order assistance and return instructions, [contact our team](https://aunaturalorganics.com/contact/).